AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
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As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or ...
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...
AT&T's Fiber 300 Plan may not offer the best value, but its speeds should be more than enough for average internet users.
Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...
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