An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

High-quality customer service is consistently highlighted as a critical factor in determining overall consumer satisfaction ...

To maintain seamless customer experiences, Chase explains their transition to a modern, always-on ecosystem that scales with customer demand.

An annual survey known as the Nigeria Customer Service Index (NCSI) has ranked the telecoms sector as one of the sectors with major improvements in customer satisfaction. The NCSI made this known on ...

The National Park Service has reported record breaking visitation last year. But the agency is now being told to avoid talking about those numbers, according to a reported internal memo. The National ...

We’ve all experienced customer service—both amazing and terrible—and we know ... I’ve put together 10 powerful email templates you can copy, tweak, and immediately use to delight your customers. These ...

The individual records in a template may be identified by a groupId ... based on the implementation and/or user of the service (e.g. the IP address of a service, a customer id, etc.). The template is ...

Pull requests help you collaborate on code with other people. As pull requests are created, they’ll appear here in a searchable and filterable list. To get started, you should create a pull request.

This breaks DEWA’s own record of 1.06 minutes per customer in 2023 and is significantly ... and automatically restore service. This enhances grid automation, fault detection, and the restoration ...

Peugeot has introduced a new Digital Service Record, enabling fleets and drivers to easily access ... Safety Check provides a visual examination of all vital components of a customer’s car, including ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...