"The beauty of connected TV is that we can run one creative on Cartoon Network and another on the Golf Channel," says Dutch ...

Rather than strength, stamina and speed, the traits of this office Wonder Woman -- Debra Mae Carter -- were convincing ...

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Your nose knows you’ve arrived before your GPS does—the sweet, smoky perfume of properly slow-cooked meat drifting through ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

THE Prevention and Combating of Corruption Bureau (PCCB) has raised alarm over corruption in the land sector, highlighting low compliance with the Ministry of Lands' 2020 customer service charter, ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement related to customer service changes announced by the Social Security Administration ...

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