By listening with care and speaking with empathy, you can stop someone from being mad at you while respecting their anger.

The Punisher's Frank Castle never set out to be a hero. He has no interest in saving the world or following anyone’s rules. What he cares about is simple.

Premier Danielle Smith’s threat to engineer the mother of all national unity crises if the next prime minister won’t accede to her Top Nine list of favours to Big Oil, which she published immediately ...