Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government ...

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

AWS recently introduced Console-to-Code, offering a new capability to transform actions executed in the console into reusable code for AWS CDK and CloudFormation. This generative AI feature is ...

This new AWS Direct Connect deployment enables CoreSite customers to more easily build secure, high-performing and resilient infrastructure aligned with the AWS Well-Architected Framework.

Amazon Web Services offers up a remote development setup for Visual Studio Code developers that involves an SSH connection to leverage the AWS Cloud9 IDE and other functionality.

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.