Airbnb faces criticism for refusing to cancel a woman’s L.A. reservation during a wildfire that displaced tens of thousands of residents.

After criticism on social media, Airbnb ended up giving Mostarac a full refund, and told NewsNation in a statement that its “major disruptive event policy is currently in effect for impacted areas of southern California.” That means guests with an eligible booking can cancel for a refund.

Airbnb policies, generally speaking, do not favor guests. When it comes to canceling a reservation past a certain date, there are few accepted reasons that ultimately result in a full refund. In fact,

An enraged traveler claims Airbnb is refusing to refund and rebook her after she attempted to cancel a vacation rental near the danger zone of the Los Angeles wildfires. The rental firm has addressed the ordeal in a comment to the Post.